Virtual visits do not necessarily need to lead to a diagnosis, and can be used to triage patients who have questions about the appropriate next steps after presenting symptoms.

As long as patients and providers have high quality video and audio, a visit conducted virtually is a great way to triage symptoms and provide education, share knowledge, and highlight care tips to concerned patients who may not be able to leave home.

Virtual visits last about 10 minutes, but this will vary by patient.

No. Just as an in-person medical visit is not recorded, virtual visits are not recorded.

You can access your virtual visits using a camera-enabled computer, tablet or any smartphone (both iPhone and Android devices).

Virtual visits are covered by most insurance companies in the same way as in-person visit. If you have questions specific to co-pays or your cost for a virtual visit, please check with your insurance provided for co-pay guidelines and coverage.

No insurance? No problem! We offer a competitive self-pay rate of $75 for virtual visits to care for those patients without insurance.

Yes! We take security seriously at Piedmont Urgent Care including our virtual visit platform.

Our virtual technology platform is encrypted for both web and mobile to ensure complete privacy and security. Our platform is safe even if you use an open public hotspot.